FAQs

Where do I download SugarCRM?
You will find all the files you need to install Sugar here. You can install Sugar on top of an existing environment, upgrade from a previous version of the software, or download a patch.

What are the system requirements for running SugarCRM?
You can visit our system requirements page here.

How do I integrate my existing applications with SugarCRM?
For a standalone application, use the SOAP API to update or retrieve data from Sugar. If your application can be integrated directly into Sugar's user interface, you should use the module builder. Please join Sugar Team member Julian Ostrow as he explains the basics of SOAP API for Sugar. He'll walk through some code samples as well. This webinar from Sugar Team member Julian Ostrow explains the basics of the SOAP API for Sugar using sample code.

How do I submit a bug report?
If you are an existing customer or partner, log into the Support Portal. You can also Sign submit bugs at the Bug Portal.

How do I submit my code contributions
We encourage your feedback, and we are excited to take contributions that help advance Sugar Community Edition's quality and innovation. We provide two ways for you to contribute to the Sugar Open Source project:

  • Use the Contribution Form to submit code or a bug fix (please reference the bug number from the Bug Portal)
  • Apply to be a Sugar Core Contributor, a limited program available to Sugar experts interested in extending core Sugar platform and features. Contact us to learn more about this program.

Does the GPL v3 license change how I make code contributions?
Contributing code is performed in the same manner as before, those contributions are simply now licensed under GPL v3 and not the previous SPL license.

How can I make my customization upgrade-safe and compatible with multiple versions of SugarCRM?
Sugar takes steps to provide developers with methods of customization that are upgrade-safe. By using Sugar API, you have the best chance of making your code upgrade safe. The Developer Wiki provides a number of examples.

Can my customization be compatible with multiple editions of SugarCRM?
In addition to the open source Community edition, SugarCRM offers two commercial editions: Sugar Enterprise and Sugar Professional. A Developer License Agreement provides you with access to Sugar Professional and Sugar Enterprises development editions.

What is the difference between SugarExchange and SugarForge?
SugarForge is where the Sugar developer community collaborates and creates products. SugarExchange is where Sugar users, system administrators and business owners go to discover and download or purchase extensions, themes and language packs.

Where can I find out more information about the GPL v3 license?
On July 25th, SugarCRM announced its decision to adopt the GNU General Public License (GPL) v3 for its upcoming release of Sugar Community Edition 5.0 (previously known as Sugar Open Source). Visit the SugarCRM GPL v3 FAQs page for more information.

Where can I find information about API's?
Documentation for our SOAP API can be found under the web services section of the Sugar Developer Wiki.

Where can I find information about customizing my instance?
Visit the Sugar Developer Wiki for documentation, a database diagram and information on Sugar's file structure.

How can I share my tips with other developers?
You can log into the Wiki submit your contributions.

Where can I talk to other developers?
Developer forums: the SugarCRM Forums is the resource where Sugar users, administrators and developers can interact with thousands of other Sugar community members.

Sugar developer user groups: The Sugar Dev-User Groups program is designed to encourage and support communities of SugarCRM users who want to hold regular meetings in their local area.

Global Developer's Conference: The SugarCRM Global Developer Conference (GDC) offers sessions, sponsor presentations, and breakout sessions tailored for developers, IT managers, and SugarCRM users. Breakout topics at the last conference included "Building a Business Around SugarCRM" from community member David Moceri, "Implementing SugarCRM in the Developing World" by a SugarCRM partner, discussions on the SugarCRM product and technical roadmap, as well as "How-To" sessions to educate users and administrators on advanced SugarCRM functionality.

Where can I get developer training?
Sugar University offers a wide array of instructor-led as well as online classes. Please visit Sugar University to register or get more information.

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